Frequently Asked Questions

PROCEDURE

How do I know if I’ll qualify?

You qualify if your property passes an on-site evaluation and your local electricity provider gives the approval to install PV system on your roof.

What happens if my house does not get approved?
We will notify you as to the reason why, and provide possible solutions as well. For example: remove a tree branch that’s causing too much shade.
How long will we be without electricity?
Typically power will not be disconnected and in most cases transition to solar power for the consumer is seamless.
Where does the energy produced by my solar panels go?

The clean, renewable energy generated will be used by you during the day or goes directly back into the grid, and is used to power the province.

YOUR INVOLVEMENT

What approvals are necessary?
There are a number of government bodies from the local municipal department to Wire Service Provider (WSP) and the Alberta Utility Commission (AUC) that have to provide approvals before a solar system is installed. Thankfully you don’t have to worry about any of them because we take care of all the paperwork.
What do I do with the emails I receive from the WSP, AUC or Energy Retailer?
If you receive and email from your hydro company, feel free to review the information.  However, you don’t need to worry about filling in the forms or paying any fee’s.  Leave that to us, you’re in good hands.
Who develops the design?
Our engineers develop the design so that the solar panels are optimized to receive maximum sunlight.
Do I need to be home for the system connection of the panels?
Yes. The electricians need access to your home and the electrical panel.

INSTALLATION

What happens during a house inspection?
The roof shingles and rafters are inspected and photographs are taken of the roof. This information will be used when engineers design the panel layout. The service panel is also checked during the visit.
Do the SunSol technicians need access to the inside of my house?
Yes, both your electrical service and your roof, including the rafters, need visual inspection and approval. Usually this means having access to your attic and basement.
Where do the modules go?

The solar panels are positioned on the roof to tap into optimum sunlight. For residential solar systems, they go on typical shingled or barn steel roofs; however they could be installed on your garage as well.

How are the solar panels attached?

The first thing we install on your roof is a premium flashing system. This protects your roof from leaks. Once it’s in place, we install the aluminum rails. These rails last for years. They are bolted onto your roof rafters or trusses to ensure the panels are attached securely. The solar panels get attached securely on to the rails.

How big is each solar panel and how much does it weigh?
Panes usually come in various sizes. Most panels are 100 cm x 165 cm. They are 42 mm thick, and weigh about 23 kg – that’s less than a sheet of plywood, and lighter than all of the materials of an average roof combined.
Will this damage my roof?

No. Solar panels actually extend the life of your roof, protecting it from direct sunlight, wind, rain and snow. In the unlikely event of damage caused by the panels, we’re responsible for repairs and maintenance. General roof maintenance is, of course, your responsibility.

Who connects the modules?

The SunSol Tech electricians hook up the solar panels and they work with the local electricity provider to connect it to the grid.

Will you visit my property for inspection or maintenance?

Rarely and only when needed. If we do, we will only come during daylight hours, notifying you ahead of time so you can choose to be present. Should an emergency occur, we’ll come right away.

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